The Duality of Information Technology Roles: A Case Study

This investigation documented the interpretation of the Chief Information Officer (CIO) and Chief Technology Officer (CTO) roles on the senior management team of a financial organization. Confidential one-on-one interviews were conducted to document research participant’s interpretations. A qualitative approach was adopted, employing Narrative Inquiry to document these interpretations. Results suggest that the organization benefits in many ways with these two roles as members of the senior management team. The team is more collaborative and is able to approach planning in a proactive manner, while decision making is both efficient and effective because of the immediate consideration for both the affect on business processes and the availability of technological support. DOI: 10.4018/978-1-4666-2782-6.ch003